Terms & Conditions

Introduction

This website is owned and operated by Bright Light Manufacturing Limited. We are registered in the UK (technically “England & Wales”) under number 10019649. Our registered office is at SeaMount Business Services, Gryson House, The Grove, Pontllanfraith, NP12 2EQ. Our VAT number is 239 4712 90.
These terms and conditions apply when you buy any goods via this site or otherwise use this site.
We may change these terms and conditions at any time. Please check them carefully as they will apply to any new purchases made.

Right to cancel under Distance Selling Regulations

If you are a consumer (i.e. acting for purposes outside a business), you have the right (ending 30 days following the day after delivery of goods) to cancel the contract by email to enquiries@arbc.co.uk or any of the other methods specified in Distance Selling Regulations, in which case we will refund the price paid for the goods plus delivery charges attributable to the cancelled item. You are required to take reasonable care of items. If you cancel, you must return the goods to our above trading address at your expense. We will charge you the direct costs of recovery if you do not comply or if you return them at our expense. (This paragraph does not apply to goods to which the right of cancellation under the Distance Selling Regulations does not apply including goods which are made to your specifications or are clearly personalised.) Should you wish to cancel your order whilst your order is in transit we can issue an RTS (Return to Sender) to our courier. Once the goods are back in our possession we shall refund you the value of the goods ex a flat fee of £25 by way of a failed delivery charge.
Your above rights under the Distance Selling Regulations are not affected by any separate returns policy on our website.
Bespoke and “personally made” products can only be returned if it is defective or incorrect in production.

Payment and price

Payment is in advance by the means stated on our website. We will only process payments if we obtain authorisation from our payment partner.
The price for the goods you order is as stated on our site at the time you send us your order. VAT or sales tax is included unless we say otherwise.
If we have miss-priced any item by mistake, we are not obliged to supply the item at that price provided we notify you before we dispatch it. If we do notify you, then you can decide if you want to order the item at the correct price but, if you don’t, we will provide a full refund of any payments already made.
Delivery costs are included in the advertised prices on the website. There are no hidden charges.

Your order

Your order is an offer to buy from us. Please check your order very carefully to ensure it is correct.

Acceptance / unavailability

The contract is accepted once payment is taken. In such case no changes to the order or any cancellation may be made except in accordance with your legal rights (e.g. if there is a fault).

Delivery

We will only arrange for delivery once we have received full payment in cleared funds. Delivery will be to the address which you specify when ordering.
Risk of damage or loss to the goods passes to you on delivery or if you wrongfully refuse delivery when delivery is attempted.
In the unlikely event of your product being damaged by the carrier whilst in transit, it is very important that you take action immediately. If you suspect damage has occurred, whilst you have the driver/delivery person at your door, you should refuse delivery or ask the driver to wait whilst you unwrap your consignment to check it. If the driver cannot wait, you may sign for the delivery followed by the word DAMAGED. Following the departure of the delivery driver, please unwrap your consignment at that time to check that it is in good order.
If it is not in good order, please telephone us on 01495 616500 immediately as we must report any damage in transit on the same day as the delivery.
Failure to adhere to these guidelines may result in us being unable to uplift and replace your consignment as the time constraints for notification of damage to our carrier expire at the end of the day of that delivery.
Package(s) must be opened and checked for all items within 10 days from delivery.

Faulty or miss-described goods

In the case of faulty or miss-described goods you must email with photographic evidence with 10 days of receipt of the goods. If the goods are in fact faulty or miss-described we will make arrangements with you for goods to be replaced or returned for a full refund. If contact is made after the 10 day period we will assess each case individually..
Measurements are all given in millimetres.

Our responsibility to you

Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraudulent misrepresentation or for anything which may not legally be excluded or limited.
You must give us a reasonable opportunity to remedy any matter for which we are liable before you incur any costs remedying the matter yourself.
We are not responsible for any loss or damage where:
- there is no breach of a legal duty of care owed to you by us or by any of our employees or agents;
- such loss or damage was not reasonably foreseeable by both parties;
- such loss or damage is caused by you, for example by not complying with this agreement; or
- Such loss or damage relates to a business.

Your responsibility to us

You will be responsible to us for any reasonably foreseeable loss or damage we suffer arising from your breach of this agreement (subject of course to our obligation to mitigate any losses).

Intellectual property rights

All trademarks, logos, graphics, images, photographs, animation, videos, text and software used on this site are our intellectual property. You may display or reproduce such content insofar as necessary to view it within our site for private, genuine non-commercial use. You may not otherwise retrieve, display, modify, copy, print, sell, download, hire or reverse engineer (unless permitted by applicable law) such content without our prior written consent.

Availability of our site

We will do our best to maintain the operation of our site and to rectify faults if they occur but we cannot guarantee that it will be uninterrupted or error-free. We may have to suspend the site for repair, maintenance, improvement or other technical reason.

Dimensions and Measurements

All of our garden bench measurements that we advertise are as accurate as possible, there may be a marginal tolerance either way. All our dimensions are in centimetres and our weights in Kilograms.

Act of God

Neither you nor we are liable for failure to perform or delay in performing any obligation (excluding payment) under this agreement if the failure or delay is caused by any circumstances beyond its reasonable control.

English law

These T&Cs shall be governed by English law and any disputes will be decided only by the courts of the United Kingdom.

General

Headings used in this agreement are for information and not binding. This agreement constitutes the entire agreement between you and us. Any failure by either party to exercise or enforce any right or provision of this agreement does not mean this is a “waiver” (ie that it can’t be enforced later). If any part of this agreement is ineffective or unenforceable for any reason, then it will be replaced with a provision which as far as possible achieves the same thing and the rest of the agreement shall continue to apply. A person who is not a party to this agreement shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement except insofar as expressly stated otherwise.

Complaints

If you have any complaints, please contact us via the contact details shown on our website or write to our address shown at the start of these T&Cs.

Customs & Duties

You are responsible for paying any import taxes or duties that may be applied once your order has arrived to the country of destination.